FAQ

Can anyone buy from CleverPatch or do you have to work in a school etc?
Anyone can buy from CleverPatch! All orders are supplied with an itemised Tax Invoice. Unless you have a business account with us all orders must be paid for at the time of ordering.

We are a school, do we pay the GST?
All of our items are subject to GST, which is payable by all customers who order from CleverPatch. GST is itemised on our Tax Invoices.

How to I set up an online account with CleverPatch?
It's so easy! You can head to the join page on our website and simply fill out your details in the orange 'Create an Account with CleverPatch' section. Alternatively, click here to download our online account registration form, send it back to us and a confirmation email and password will be emailed through to you!

We order frequently, do you have an order form that I can download?
We sure do! Simply click here to download the order form.

Do you have a layby option?
We would love to, but unfortunately our system doesn't currently have that functionality. Our products are available all year round through our website. In addition, schools and childcare centres who don’t already have an account with us can apply for a 30 day account.

Do you sell wholesale/have a wholesale price?
CleverPatch does not currently wholesale any of our items. Our commitment is to providing all customers with the lowest price possible to make creative materials more affordable for everyone.

Are my details safe?
Yes, the security of your personal information is very important to us. For more information take a look at our Privacy Policy.

Is it safe to buy online?
Yes, we encrypt all information that you submit using 256 Bit SSL (secure sockets layer) encryption by GeoTrust. Our payment system conforms to the PCI DSS (Payment Card Industry Data Security Standard) and we do not store your credit card details.

What form of payment is acceptable online?
We will happily accept PayPal, Visa and MasterCard. If you are a business (e.g. school, library, centre etc.) we can set you up as an account customer with a 30 day invoice. If you are placing your first online order please call us during business hours to activate your account.

What are your bank account details?
Bank: Commonwealth Bank, Newcastle
Account Name: CleverPatch Pty Ltd
BSB: 062 815
Account Number: 1033 8267
Email: [email protected]

How long will my order take to arrive?
We generally ship within 24 - 48 hours of receiving your order, this is subject to change during peak periods so please let us know if your order is urgent. We offer you priority shipping options and have tracking available for most orders! Depending on where you are located your order will take different amounts of time to reach you, take a look at our shipping page for more information.

If you are in urgent need of your order please contact us on 1300 836 522 so we can discuss some priority shipping options.

Can I pick an order up?
To save you having to pick up your order we have made our freight options incredibly affordable. So just tell us where you would like your order delivered to and we will get it straight to you! Alternatively if you live close to us here at Beresfield we would love to say hello! Simply let us know in the delivery section of your order if you would prefer to pick it up and we’ll let you know as soon as your order is ready.

Where are you located?
Our Head Office and warehouse is located at 9 Balbu Close Beresfield, NSW, 2322, Australia.

Do you ship internationally? 
We currently don’t offer international shipping. For enquiries we’d love for you to give us a call on +61 2 4014 8300 or send through an email to [email protected].

Can I get a catalogue?
If you are a serious crafter and you order a large amount of creative materials, please call us on 1300 836 522 and let us know that you would like to receive our printed catalogues. Due to the limited supply of catalogues we try and do our very best to share the spares we have around.

How is CleverPatch helping the community?
CleverPatch is a proud supporter of the Sydney Children’s Hospital Art Therapy Programme and the wonderful work they are doing. We also support the Maitland Regional Art Gallery with all of the creative materials for their Art Factory. These two programmes are both providing fantastic support to the community and children’s art interests.

Do the products you sell meet Mandatory Safety Standards?
Any products we sell, which are covered by mandatory safety standards, are tested accordingly to ensure compliance. The labels on our products also identify specifics such as age appropriateness, choking hazards and other important information where necessary.

Is CleverPatch Australian owned and run?
We’re 100% Australian owned with a combined 75 years in the craft industry! We're proud members of Ausbuy, who serve to empower buying decisions to support our beautiful country.